Automation June 3, 2024 Streamlining digital commerce: Integrating IBM API Connect with ONDC 3 min read - This integration presents a game-changing opportunity for buyers, sellers and logistics partners to thrive in the digital marketplace.
Business transformation May 17, 2024 AI in commerce: Essential use cases for B2B and B2C 9 min read - Explore how using AI in commerce has the capacity to create more fundamentally relevant and contextually appropriate buying experiences.
Business transformation April 25, 2024 Commerce strategy: Ecommerce is dead, long live ecommerce 5 min read - Commerce strategy—what we might formerly have referred to as ecommerce strategy—is so much more than it once was. Discover what's changed.
AI for the Enterprise April 1, 2024 Using generative AI to accelerate product innovation 3 min read - Some examples that show potential of AI to revolutionize the way we develop, market and deliver products to customers.
Business transformation February 16, 2024 Customer service vs. customer experience: Key differentiators 5 min read - What is customer service vs customer experience? Here are the key differences, and why your business needs to excel at both.
Business transformation February 12, 2024 7 customer experience trends in 2024 6 min read - Explore seven customer experience trends that can help business leaders elevate their companies and improve their CX strategies in 2024.
Business transformation January 25, 2024 Customer experience examples that drive value 4 min read - Discover some proven customer experience examples that organizations can use to improve customer loyalty and grow value.
Business transformation January 19, 2024 Exploring the hyper-competitive future of customer experience 4 min read - The future of customer experience demands more data, more technology and more personalized efforts to retain customer loyalty.
Financial services January 16, 2024 Top financial services trends of 2024 4 min read - Check out these seven financial services trends and how your company can use them for competitive advantage in 2024.
Business transformation January 15, 2024 Unlocking value: Top digital transformation trends 5 min read - Explore these top digital transformation trends that can help organizations unlock value and gain competitive advantage in 2024.