January 16, 2022

Transforming the retail experience with frictionless supply chain

3 min read - As the retail industry continues to navigate fallout from the pandemic, many organizations have turned to digital transformation to support the challenges of supply, demand and logistics. This has been critical to help navigate the unprecedented volatility and has accelerated the vision of supply chain executives by 5 to 10 years. We can no longer depend on historical data to make supply chain decisions and looking forward we are not certain how consumer behavior will continue to change over the…

December 6, 2021

7 steps to bridge user experience and business value

5 min read - Defining “value” in agile product development is a challenge for organizations of all sizes. The definition is often framed and answered from an operational perspective, focusing on metrics like on-time delivery, productivity or predictability. Enterprises also define value from an outcome perspective focusing on financial benefit, user satisfaction or product scope delivery.  Numerous challenges arise when defining value from these perspectives. When looking at value from an operational perspective, it is possible to optimize metrics without actually realizing business or user…

November 20, 2021

Experience personalization, the new enterprise mandate

2 min read - Consumers continue to demand personalized experiences that deliver on their needs and preferences. Driven by key industry changes, this mandate is more important than ever. Cookies are crumbling The rise of the “platform economy” is exponentially increasing the life time value of customers and a cookie-less world is going to make targeting more challenging. Consumer privacy regulations are also continuing to challenge the ability for brands to drive marketing ROI. We think the battle ground for consumer mindshare will accelerate its…

October 20, 2021

Realizing equity for all with sustainable supply chains

4 min read - As outlined in the Sixth Report of the Intergovernmental Panel on Climate Change (IPCC), the latest advances in science reveal the scale and intensity of climate-related disruptions and the disproportionate impact they have on marginalized communities. In fact, of the 169 targets in the Sustainable Development Goals (SDG) over 80% are impacted by the climate emergency including gender equality, decent work conditions, arable land and reducing inequities to ensure social, fiscal and wage protection. According to the Harvard Business Review,…

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