Artificial intelligence April 18, 2024 Getting ready for artificial general intelligence with examples 12 min read - The potential of artificial general intelligence (AGI) may be poised to revolutionize nearly every aspect of human life and work.
Artificial intelligence February 23, 2024 Conversational AI use cases for enterprises 10 min read - This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges.
Artificial intelligence February 13, 2024 Generative AI use cases for the enterprise 9 min read - In this post, we demystify generative AI to help businesses harness the value of gen AI through use-case-driven approaches.
watsonx Assistant January 17, 2024 Chatbot examples: A beginner’s guide 7 min read - Chatbots have become the go-to method for organizations to provide around-the-clock customer service—learn the best ways to use them.
Artificial intelligence December 15, 2023 Five open-source AI tools to know 5 min read - While open-source AI offers enticing possibilities, its free accessibility poses risks that organizations must navigate carefully.
Artificial intelligence August 7, 2019 How to increase customer satisfaction with artificial intelligence in your contact center 4 min read - 81% of customers are willing to leave a brand after a single bad experience. The good news is 77% of customers have improved perceptions of a business after chatting with them online. Learn more about the evolution of contact centers.