Business transformation December 7, 2023 6 ways AI can influence the future of customer service 4 min read - The future of customer service must be AI-based for organizations to improve the customer experience and increase customer loyalty.
Business transformation December 5, 2023 Beyond basics: Six tips for an exceptional customer service strategy 7 min read - Customer service can be the difference between keeping customers or losing them. Here are six tips for an exceptional customer service strategy.
Business transformation November 30, 2023 How to build a successful employee experience strategy 4 min read - A successful employee experience strategy (EX strategy) is the best way to recruit and retain top talent. Here are five ways to build one.
Automation October 16, 2023 Six keys to achieving advanced container monitoring 4 min read - 90% of global enterprises will use containerized applications and one in five apps will run in containers by 2026.
Automation August 16, 2023 6 considerations to take when approximating cloud spend 5 min read - Six ways organizations can improve their cloud cost management, increase cloud cost optimization and drive as much value from their cloud budgets as possible.
Automation August 11, 2023 The importance of IT cost management in modern organizations 5 min read - IT cost management has grown in importance because cost control is top of mind for every organization across all industries.
IBM Instana August 3, 2023 How organizations can successfully measure an application health monitoring process 4 min read - Application health monitoring is a diagnostic process to identify application health issues and create a resolution plan before they become greater issues.
Automation July 24, 2023 What is IT operations analytics? 6 min read - IT operations analytics (ITOA) is the data-driven process by which organizations collect, store and analyze data produced by their IT services.
IBM Maximo May 23, 2023 What is smart transportation? 5 min read - From traffic jams to seamless journeys— exploring the promise of smart transportation.