Artificial intelligence January 3, 2024 IBM’s new watsonx large speech model brings generative AI to the phone 3 min read - The new LSM is our most accurate speech model yet, outperforming OpenAI’s Whisper model on short-form English use cases.
Announcements August 18, 2023 IBM watsonx Assistant and NICE CXone combine capabilities for a new chapter in CCaaS 5 min read - In an age of instant everything, ensuring a positive customer experience has become a top priority for enterprises.