Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

IBM named a Leader

In the report, Forrester Research evaluated 15 digital process automation (DPA) providers against 26 criteria in three categories: Current offering, Strategy and Market presence.

IBM received the highest scores among all vendors in the Market presence category and the highest ranked scores in AI-led process transformation tools, tooling for process automation and among the highest scores in the ability to meet and govern use cases criteria in the Current offering category. In addition, IBM received the highest possible score in vision, innovation and partner ecosystem in the Strategy category.

You can download a complimentary copy of the full Forrester Wave™ report to learn more about IBM and other vendors’ offerings. 

Intelligent automation and deep expertise with IBM

IBM has embraced the convergence of AI and business automation, focusing on providing an AI-first framework of intelligent automation in our offerings. Intelligent automation allows customers to leverage digital scale to improve business operations, provide better customer experiences and free employees to do higher-level work.

The Forrester report recognizes IBM Cloud Pak for Business Automation when it comes to AI asset maturity. The report states, “IBM brings together AI assets with automation smarts for deep deployments.” In addition, Forrester says that “IBM has one of the stronger DPA governance solutions in the field.”

The Forrester report also acknowledges IBM’s experience stating, “Look to IBM for sophisticated use cases that require a wide breadth of DPA functionality and deep industry expertise.”

About IBM Cloud Pak for Business Automation

IBM Cloud Pak for Business Automation is a modular set of integrated software components that automates work and accelerates business growth. With this solution, customers can transform fragmented workflows — achieving 97% straight-through processing — to stay competitive, boost efficiency and reduce operational costs.

With IBM Cloud Pak for Business Automation, organizations can simplify complex workflows, build low-code and no-code automations with the help of AI and gain deployment flexibility.

Learn more with IBM

Learn more about how IBM’s intelligent business automation offerings can propel your organization into 2024.