Customer Service Professionals

can handle more questions.

No matter how simple a customer’s question, if an agent at one of Banco Bradesco’s 5,000 branches had a query about any of the bank’s 59 products, the agent needed to call the company’s contact center. But now Watson Engagement Advisor can answer these agents’ written or spoken questions in Portuguese, mining structured and unstructured data on everything from customer accounts to internal bank documents. Watson has improved response accuracy by 85 percent, leading to more satisfied clients and freeing up branch agents to focus on more complex customer issues.