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Telecommunications solutions

Reimagine connectivity and explore ways to help accelerate generative AI adoption

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Future-proof telecom with generative AI

Telcos are at an inflection point. With increasing pressures to meet customer satisfaction expectations, reduce agent turnover, lower costs and increase revenues, communications service providers are exploring new telecom solutions—including traditional and generative AI.

While AI can no doubt help elevate customer experience and optimize network automation, it can also:

  • Unlock new levels of workforce productivity
  • Hyper-personalize marketing content at scale
  • Modernize applications for quick value delivery
  • Increase engagement and drive revenues through customer service
  • Turbocharge business performance for finance and BPO

In short, AI for telecommunications companies can be a catalyst for digital transformation and optimization.

Read on to understand how telecommunication systems can scale AI models in a responsible and trusted way, for both enterprise and small business.

In the news: GSMA and IBM collaborate to Accelerate AI adoption and skills for the telco sector.

Explore IBM's telecommunications consulting services

Use cases

Explore real-world applications for generative AI  in telecommunications companies

Enrich customer interactions Deploy intelligent chatbots to resolve customer issues, 24/7 Estimate your watsonx ROI Get the AI Academy telco guidebook

Create new value Simplify and accelerate the entire application modernization journey Put AI to work for application modernization Read the AI Coding Assistants whitepaper

Supercharge creativity Create and deliver content to the right audience at the right time The revolutionary content supply chain Read how IBM and Adobe help CMOs get personal

Automate to increase efficiency Free up time to make better hiring decisions and invest in employee satisfaction and retention Put AI to work for talent to transform telco

Unlock deeper insights Analyze data, automate tasks and improve decision-making Put AI to work for finance in telco

Telecommunications industry solutions

AI for customer experience

Summarize and analyze past customer engagements, and offer personalized interactions to increase engagement and drive revenues

AI for application modernization

Quickly modernize complex, integrated applications and deliver value from day one

AI for HR, finance and procurement processes

Streamline everyday, time-consuming tasks so telecom service providers have more time to handle complex issues

AI for marketing

Deliver hyper-personalized messaging to the right customers in the right channels at scale

IBM Cloud Pak for network automation

Establish telecom network assurance and zero touch for end-to-end network operations

AI governance

With MLOps and Trustworthy AI, automate data collection and model building, deployment and governance to drive trust across the AI lifecycle

Case studies Vodafone Idea

Joining forces in exploration of quantum-safe cryptography and quantum computing technology

Becoming digital-first
WINDTRE

Italy’s leading telecommunications company develops an “Intelligent Automation” solution to analyze, enrich and resolve claims

Using intelligent automation
Bouygues

French communications service provider achieves rapid innovation by scaling AI on AWS

Scaling AI enterprise-wide
Telefónica

Offering a Cloud Garden for enterprises with IBM Cloud Pak® and Red Hat® OpenShift® solutions

Leveraging multicloud for business
VMO2

Transforming B2B with AI and automation in the telecommunications industry

Transforming with AI and automation
Dubber Corporation

Turning customer experience conversations into usable data with AI

Delivering AI-driven transcription
Trends in telecommunications services
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