AI Academy guidebook: Put AI to work for customer service
Find out why AI is essential to transforming customer service—and how to meet customer service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
85% of CEOs surveyed by the IBM Institute for Business Value say that generative AI will be interacting directly with customers in the next 2 years—if it’s not already. Is your company’s AI strategy on track?
In this guidebook, discover:
- Why CEOs say customer service is the #1 priority for generative AI investment
- The key to building responsible AI
- How AI can optimize contact center operations, elevate customer self-service and assist agents for a better customer experience overall
- Next steps for your customer service transformation
To subscribe for email updates about AI advancements, strategies, how-tos, expert perspectives, and new AI Academy content click here.
AI Academy guidebook: Put AI to work for customer service
Find out why AI is essential to transforming customer service—and how to meet customer service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.
85% of CEOs surveyed by the IBM Institute for Business Value say that generative AI will be interacting directly with customers in the next 2 years—if it’s not already. Is your company’s AI strategy on track?
In this guidebook, discover:
- Why CEOs say customer service is the #1 priority for generative AI investment
- The key to building responsible AI
- How AI can optimize contact center operations, elevate customer self-service and assist agents for a better customer experience overall
- Next steps for your customer service transformation
To subscribe for email updates about AI advancements, strategies, how-tos, expert perspectives, and new AI Academy content click here.