IBM Agent Controller V7.1.0.1
Installation Guide

Agent Controller is a daemon that allows client applications to launch and manage local or remote applications and provides information about running applications to other applications. You must install Agent Controller separately before you can use the following tools:

Profiling tools to profile your applications. Agent Controller must be installed on the same system as the application that you are profiling.
Logging tools to import remote log files. Agent Controller must be installed and running on the remote system from which the log files are imported.
Component testing tool to run test cases. Agent Controller must be installed on the systems on which you run the test cases.
Tools for remote application testing on WebSphere^(R) Application Server version 5.0 or 5.1. (Agent Controller does not have to be installed for remote publishing of applications; or for local application publishing or testing.) Note that WebSphere Application Server version 6.0 has this functionality built in, so Agent Controller is not required on version 6.0 target servers.

Notes:

It is highly recommended that you install Agent Controller behind a firewall.
For more information on the security implications of using Agent Controller, refer to the Agent Controller documentation.
The online documentation for Agent Controller is not installed until the software is installed. At that time, the documentation is added to the online help.
Before installing Agent Controller version 7.1.0.1, you must uninstall the previous version of Agent Controller using the instructions provided below.

Refer to the instructions below for more information on silently installing Agent Controller.

Hardware prerequisites

Windows^(R), Linux^(R)/IA32: Intel^(R) Pentium^(R) II processor minimum. Pentium III 500 MHz or higher is recommended.
Linux/ppc64: POWER5^(TM) processor based pSeries^(R) and iSeries (as required by the operating system)
512 MB RAM minimum (768 MB RAM is recommended)
Disk space:

You will require 100 MB minimum disk space for installing

Display resolution:

800 x 600 display minimum (1024 x 768 recommended)

Supported platforms

Note for Linux: The Agent Controller is compiled using libstdc++-libc6.2-2.so.3 shared library. Ensure that this shared library exists under the /usr/lib directory. If it does not exist, you have to install the RPM package compat-libstdc++ that comes with the operating system installation media.

Agent Controller 7.1.0.1 has been tested on the following platforms:

	OS	Processor Architecture	JRE
1	Linux Fedora v6	EM64T (64-bit)	IBM 64-bit SDK for Linux on Intel architecture, Java 2 Technology Edition v1.5.0
2	Linux Fedora v6	EM64T (64-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.5.0 Update 4
3	Linux Red Hat Advanced Server v2.1	Intel x86 (32-bit)	BEA JRockit v5.0 Update 6
4	Linux Red Hat Enterprise Linux (RHEL) AS v2.1 with 2.4.9-e.57	Intel x86 (32-bit)	IBM 32-bit SDK for Linux on Intel architecture, Java 2 Technology Edition v1.4.2 SR8
5	Linux Red Hat Enterprise Linux (RHEL) AS v2.1 with 2.4.9-e.57	Intel x86 (32-bit)	IBM 32-bit SDK for Linux on Intel architecture, Java 2 Technology Edition v1.5.0 SR5
6	Linux Red Hat Enterprise Linux (RHEL) AS v3.0 with Update 4	IPF (64-bit)	BEA JRockit v5.0 Update 4
7	Linux Red Hat Enterprise Linux (RHEL) AS v3.0 with Update 4	EM64T (64-bit)	BEA JRockit v5.0 Update 6
8	Linux Red Hat Enterprise Linux (RHEL) AS v4.0 with Update 4	IPF (64-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.5.0 Update 4
9	Linux Red Hat Enterprise Linux (RHEL) WS v4.0	IPF (64-bit)	IBM 64-bit SDK for Linux on Intel architecture, Java 2 Technology Edition v1.5.0
10	Linux SuSE Enterprise Server (SLES) v9 with 2.6.5-7.97	Intel x86 (32-bit)	IBM 32-bit SDK for Linux on Intel architecture, Java 2 Technology Edition v1.4.2 SR8
11	Linux SuSE Enterprise Server (SLES) v9 with 2.6.5-7.97	Intel x86 (32-bit)	IBM 32-bit SDK for Linux on Intel architecture, Java 2 Technology Edition v1.5.0 SR5
12	Windows 2003 Server Enterprise x64 Edition with SP1	EM64T (64-bit)	IBM 32-bit SDK for Windows, Java 2 Technology Edition v1.4.2 SR8
13	Windows 2003 Server Enterprise x64 Edition with SP1	IPF (64-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.4.2 Update 14
14	Windows 2003 Server Enterprise x64 Edition with SP1	EM64T (64-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.4.2 Update 14
15	Windows 2003 Server Enterprise x64 Edition with SP1	EM64T (64-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.5.0 Update 11
16	Windows Vista	Intel x86 (32-bit)	IBM 32-bit SDK for Windows, Java 2 Technology Edition v1.4.2 SR8
17	Windows Vista	Intel x86 (32-bit)	IBM 32-bit SDK for Windows, Java 2 Technology Edition v1.5.0 SR5
18	Windows Vista	Intel x86 (32-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.4.2 Update 14
19	Windows Vista	Intel x86 (32-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.5.0 Update 11
20	Windows XP with SP2	Intel x86 (32-bit)	IBM 32-bit SDK for Windows, Java 2 Technology Edition v1.4.2 SR8
21	Windows XP with SP2	Intel x86 (32-bit)	IBM 32-bit SDK for Windows, Java 2 Technology Edition v1.5.0 SR5
22	Windows XP with SP2	Intel x86 (32-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.4.2 Update 14
23	Windows XP with SP2	Intel x86 (32-bit)	Sun Java 2 Runtime Environment, Standard Edition v1.5.0 Update 11

Supported JVMs

In general, Agent Controller works with Java^TM Virtual Machine (JVM) version 1.5 and above. Here are the JVM versions (java -fullversion) that Agent Controller has been tested on:

Linux for Intel IA32: J2RE 1.5.0 IBM Linux build pxi32dev-20060511 (SR2)
Windows_IA32: J2RE 1.5.0 IBM Windows 32 build pwi32dev-20070201 (SR4)
Windows_EM64T (64-bit): J2RE 1.5.0 IBM Windows AMD 64 build pwa64dev-20070201 (SR4)

Locating the installation files

The Agent Controller installation files that you extracted to a temporary directory are located in the directories listed below:

For Linux on Intel IA32: <temp_dir>/linux_ia32
For Windows IA32: <temp_dir>\win_ia32
For Windows IPF: <temp_dir>\win_ipf
For Windows EM64T: <temp_dir>\win_em64t

Installing Agent Controller on a workstation (Linux, Windows)

Uninstalling previous versions of Agent Controller

Note:

Before installing Agent Controller version 7.1.0.1, you must uninstall the previous version of Agent Controller.

You can silently install Agent Controller version 7.1.0.1, and without first uninstalling Agent Controller version 6.0 (all releases) or Agent Controller version 6.1 (all releases), by using the parameter -P hyadesdc_product.patch=True. By using this method, your previous installation configuration gets migrated; all of the previous installation parameters are preserved. Use the following commands:

· Windows: setup.exe -silent -P hyadesdc_product.patch=True

· Linux: setup.bin -silent -P hyadesdc_product.patch=True

Refer to the instructions below for more information on silently installing Agent Controller.

If you have a previous version of Agent Controller, stop it, uninstall it, and clean up any left-over files before installing this version of Agent Controller. The following files may be left behind after uninstalling:

Windows:

%RASERVER_HOME%\*.* (directory where Agent Controller is installed)

%SystemRoot%\system32\piAgent.dll (Windows' system32 directory)

%SystemRoot%\system32\LogAgent.dll

%SystemRoot%\system32\hcbnd.dll

%SystemRoot%\system32\hcclco.dll

%SystemRoot%\system32\hccldt.dll

%SystemRoot%\system32\hccls.dll

%SystemRoot%\system32\hcclserc.dll

%SystemRoot%\system32\hcclsert.dll

%SystemRoot%\system32\hcclsm.dll

%SystemRoot%\system32\hcjbnd.dll

%SystemRoot%\system32\hclaunch.dll

%SystemRoot%\system32\hcthread.dll

%SystemRoot%\system32\piAgent.dll

%SystemRoot%\system32\rac.dll

%SystemRoot%\system32\sysperf.dll

Linux:

$RASERVER_HOME/* (directory where Agent Controller is installed

/usr/lib/libpiAgent.so (or .sl on HP-UX)

/usr/lib/libLogAgent.so

/usr/lib/libhcbnd.so

/usr/lib/libhcclco.so

/usr/lib/libhccldt.so

/usr/lib/libhccls.so

/usr/lib/libhcclserc.so

/usr/lib/libhcclsert.so

/usr/lib/libhcclsm.so

/usr/lib/libhcjbnd.so

/usr/lib/libhclaunch.so

/usr/lib/libhcthread.so

In version 7.1.0.1, Agent Controller is installed in these places:

Windows:<rac_install_dir>\bin

Linux:<rac_install_dir>/lib

Where <rac_install_dir> is the installation directory of Agent Controller.

Installing Agent Controller

Log in as Administrator (or root).
Change directory to the directory where you unzipped the installation files for the appropriate platform.
Run the program setup.exe. For non-Windows platforms, run setup.bin.
Close all Eclipse platforms before continuing with the installation.
Click Next on the welcome screen to proceed.
Read the license agreement.
Select I accept the terms in the license agreement and click Next to proceed.
Specify the path where Agent Controller should be installed and click Next to proceed.

Note:

Agent Controller 7.1.0.1 is bundled with IBM JRE 1.5 SP4 for win_ia32, win_em64T, and linux_ia32. The IBM JRE will be installed under <temp_dir>/jre where <temp_dir> is the path you select here. This JRE will be used both to run Agent Controller and for Agent Controller to launch Java applications. You may, however, later configure Agent Controller to a use separate JRE for each of these functions. For details, refer to Agent Controller help topic Configuring Applications to be launched by Agent Controller.

Click Next to proceed.

Optional: Specify the version of IBM WebSphere Application Server. If you don’t have IBM WebSphere Application Server installed, just leave the default select and click Next to proceed.
Optional: Specify the paths of IBM WebSphere Application Server version 5.0 (Windows only) and 5.1 if "V5.0 or V5.1” was selected in step 9 above. Click Next to proceed.
Specify which hosts can access Agent Controller. The choices are:

This computer only allows only the local host to access Agent Controller.
Specific computers allows a specified list of clients to access Agent Controller. If you select this option, and if Security was selected in step 9 above, click Next to proceed to the Access List panel. Type a comma-separated list of host names that can access Agent Controller.
Any computer allows any client to access Agent Controller (Default selection).

Note:

If you use an authentication mechanism such as Lightweight Directory Access Protocol (LDAP), selecting "Any computer" will require that you disable the Agent Controller user authentication after the installation process is completed. Refer to the Agent Controller documentation for details.

12. Click Next to proceed.

Choose the security setting

Note:

If you selected "Any computer", then security is enabled by default (refer to "Enable" below). Communications will be encrypted and all connections will be authenticated. To disable security, refer to the Agent Controller documentation.

Disable: Communication will not be encrypted and access control will be limited to the defined host list. (Default selection except for "Any computer".)
Enable: Communication will be encrypted and all connections will be forced to authenticate for Secure Sockets Communications.

If Enable is selected, click Next and under Security type a comma-separated list of users that can connect to Agent Controller. These users will be required to authenticate to use the tool.

Click Next to proceed.

Click Install on the summary screen to install Agent Controller.
Click Finish after the installation has completed.

Installing Agent Controller silently

You can run the installation process silently using the following parameters with the setup command:

Parameter

Description

-silent

Optional: tells the installer to run silently otherwise you will get an install wizard with passed inputs.

-P installLocation

Optional: specifies the installation path. The default installation path is '$D(install)/IBM/AgentController'.

Examples:

for Windows: C:\Program Files\IBM\AgentController

for UNIX^(R)/Linux: /opt/IBM/AgentController

-V licenseAccepted=true

Required

-V VAccessLocal

-V VAccessCustom

-V VAccessAll

Optional: specifies how clients can connect to Agent Controller (ALL, LOCAL, CUSTOM) Set only one of the variable "true". By default, VAccessLocal="true"

Any computer: VAccessAll="true" : allow any client
This computer only : VAccessLocal="true" : allow only localhost (default)
Specific computers : VAccessCustom="true" : allow a list of clients (also requires the -V VHosts parameter)

-V VHosts

Required if VAccessCustom="true""

specifies the client hostnames, separated by commas

-V VSecurity

Optional: (true, false)

default: "false"

-V VUsers

Required: if VSecurity="true"

specifies which users can connect to Agent Controller

-V VWAS6

-V VWAS5

Optional:

-V VWAS6="true" (default) : If WAS V6 is used

-V VWAS5="true" : If WAS V5.x is used

-V VWAS6

-V VWAS_HOME_V50

-V VWAS_HOME_V51

Optional: if -V VWAS5="true"

specifies the installed location of IBM WebSphere Application Server 5.1 and 5.0

Examples:

Installing from the command line:

setup.exe/setup.bin

  -silent

  -P installLocation="D:\IBM\AgentController"

  -V licenseAccepted=true

  -V VAccessCustom="true"

  -V VHosts="host1,host2"

  -V VSecurity="true"

  -V VUsers="user1,user2"

  -V VWAS5="true"

  -V VWAS_HOME_V51="D:\WebSphere5.1\AppServer"

  -V VWAS_HOME_V50="D:\WebSphere5.0\AppServer"

Installing using a response file:

You can create a response file, for example setup.rsp, to store all the parameters, instead of specifying them on the command line:

setup.exe/setup.bin -silent -options responsefile.txt

Contents of the response file:

      # Start of response file

           -P installLocation="D:\IBM\AgentController"

           -V licenseAccepted=true

           -V VAccessCustom="true"

           -V VHosts="host1,host2"

           -V VSecurity="true"

           -V VUsers="user1,user2"

           -V VWAS5="true"

           -V VWAS_HOME_V51="D:\WebSphere5.1\AppServer"

           -V VWAS_HOME_V50="D:\WebSphere5.0\AppServer"

      # End of response file

Starting and stopping Agent Controller on a Windows workstation

On Windows, the Agent Controller system service (RAService.exe) will be started automatically.
Use the Windows Services dialog under Control Panel to start or stop the Agent Controller service (Start > Settings > Control Panel > Administrative Tools > Services>IBM Rational^(R) Agent Controller).

Starting and stopping Agent Controller on a non-Windows workstation

On non-Windows platforms, the Agent Controller process (RAServer) does not start automatically. You must start it yourself.
Important: The following environment settings for non-Windows platforms must be set before starting Agent Controller.

Linux: RAServer requires the directories of the JRE that contain executable libraries such as libjvm.so to be added to the library path environment variable. The table below shows the path variable setting for each platform, based on default installation locations of the JVMs supported for the platform.

Note:

The path you enter must match the path for the JRE you will specify when you install Agent Controller. The JRE you specify will be used by Agent Controller for launching Java applications.

Platform

Library path setting

Linux/IA32

LD_LIBRARY_PATH=/opt/IBMJava2-141/jre/bin/classic:/opt/IBMJava2-141/jre/bin:$LD_LIBRARY_PATH

export LD_LIBRARY_PATH

To start the Agent Controller process, change to the installation location's bin directory (for example, /opt/IBM/AgentController/bin) and run

·                ./RAStart.sh

To stop the Agent Controller process, change to the installation location's bin directory (for example, /opt/IBM/AgentController/bin) and run

·                ./RAStop.sh

Uninstalling Agent Controller on a Windows workstation

Agent Controller can be removed from the Add/Remove Programs dialog under Control Panel.
To perform a silent uninstallation, run the command uninstall.exe -silent from the installation location's _uninst directory (for example, C:\Program Files\IBM\AgentController\_uninst).

Uninstalling Agent Controller on a non-Windows workstation

Run the program uninstall.bin from the installation location's _uninst directory (for example, /opt/IBM/AgentController/_uninst).
Follow the on-screen instruction to complete the uninstallation.
To perform a silent uninstallation, use the command uninstall.bin -silent.

Uninstalling Agent Controller that has multiple references on a workstation

Agent Controller version 7.1.0.1 prevents mutliple instances of the product from being installed on a single workstation. When additional installations are performed, either by stand-alone install or as an embedded install inside a product, Agent Controller records a reference to the name of the product that is initiating the new installation.

If Agent Controller has been installed multiple times - in other words, there are multiple reference counts - either by stand-alone install or as an embedded install inside a product, it can be uninstalled only when the last referencing product is uninstalled; the last referencing product still requires Agent Controller.

If you attempt to uninstall Agent Controller while it is still required by another product, the uninstallation will not proceed and you will receive a message "This product cannot be uninstalled as it is required by another product."

Using the Agent Controller security feature

The following list contains hints and tips for using the Agent Controller security feature on all platforms:

· Authentication is provided by the operating system. Only users specified at installation time will be allowed to authenticate. If the user name ANY is provided, any valid user name and password pairs will be forwarded to the operation system for authentication, otherwise only listed pairs will be forwarded.

· When security is enabled, the users you specified at installation time are required to authenticate with the operating system before any information can be exchanged with Agent Controller. The workbench user must provide a valid user name and password combination that is an operating system user name and password.

· (Windows only) Domain name passwords will not be authenticated. You must provide local user name and password pairs.

· There are no key management capabilities provided. Agent Controller uses Java keystores for security.

· A default keystore and exported certificate are in the Agent Controller directory <rac_install_dir>\security for Windows, and <rac_install_dir>/security for Linux. Where <rac_install_dir> is the installation directory of Agent Controller.These are samples only. You should replace these with a keystore containing meaningful certificates.

Compatibility

In Agent Controller 6.0.0.1 (and earlier), communication between the workbench and Agent Controller was conducted through two channels:

a bidirectional control channel for carrying commands back and forth between the workbench and Agent Controller
a unidirectional data channel for carrying data collected by agents back to the workbench

Only the former of these, the control channel, could be encrypted by turning on the security feature. Information on the data channel was always unencrypted. Also, only the control channel could negotiate firewalls between the workbench and Agent Controller.

In version 6.0.1, Agent Controller introduces the notion of multiplex mode, in which data collected from agents can be communicated back to the workbench along the control channel, which can be optionally encrypted and can negotiate firewalls.

This raises some compatibility matters: Can you use an earlier workbench (specifically version 6.0.0.1) with a newer Agent Controller (version 6.0.1 or later)? In general the answer is ‘Yes’, but not if you want to take advantage of the multiplexing features in version 6.0.1 or later. That is, if you want to use the multiplex mode so that the channel that your data is using is encrypted and can negotiate firewalls, then you must also upgrade the workbench to version 6.0.1 or later.

Workbench/Agent Controller compatibility summary

Backward compatibility (using an older workbench with a version 6.0.1 Agent Controller): Yes, they are compatible, in that the new Agent Controller supports all the features in previous versions (for example, Security on the control channel). However, you will not be able to use new features, including multiplexing (returning data via the control channel so that it can be secure).

Forward compatibility (using a 6.0.1 or later workbench with an older Agent Controller): No, in general, is not supported.

Cross-version Inter-Agent-Controller compatibility: Some products or tools (such as IBM Performance Optimization Toolkit) require that Agent Controllers on multiple hosts (apart from the workbench) "discover" and communicate with each other. Changes made from one version to the next surrounding this function mean that if you need to use this function, you must use either Agent Controller version 6.0.0.1 or Agent Controller version 6.0.1 or later on all involved hosts. That is, you cannot mix and match versions when using dynamic discovery between Agent Controller instances.

Known problems and limitations

This section covers known problems and limitations related to installing and uninstalling Agent Controller. Except where otherwise noted, the following information applies to all operating systems that are supported for Agent Controller.

Agent Controller may fail to start on non-Windows platforms

Agent Controller may fail to start on non-Windows platforms with the following message:

RAServer failed to start.

This failure is usually caused when TCP/IP port 10002 is not free. Agent Controller listens on this port by default. Another process running on the system may be using this port when Agent Controller is started or perhaps Agent Controller was just stopped and then restarted before the port could be released.

If Agent Controller failed to start, you can start it as follows:

If port 10002 is being used by another process, you can change the port number by editing the serviceconfig.xml file. This is described in the documentation.

Note:

If the communication port number that is configured in the serviceconfig.xml file has been changed, then the property INSTANCE_RAC_PORT_NUM_ID that is defined in the WebSphere Application Server configuration needs to be changed to the same port number.

If Agent Controller was just stopped, wait a few minutes and try to start it again.

Other errors during installation and uninstallation

If you encounter errors during installation or uninstallation, this may be due to the fact that the object files of Agent Controller are loaded by running processes. To ensure the object files can be modified, do the following:

Shut down your Eclipse workbench.
Terminate all java.exe processes that contain either the Java Profiling Agent or the J2EE Request Profiler.

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IBM Agent Controller V7.1.0.1 Installation Guide

IBM Agent Controller V7.1.0.1
Installation Guide