APAR status
Closed as program error.
Error description
IBM Spectrum Protect application server inventory job for Oracle server is unable to get Oracle homes. The job log shows: CTGGF0088,[<oracle-server>] Unable to collect the Oracle Homes from inventory <inventory_loc>. There are multiple Oracle homes and they are configured in inventory.xml file. For example, <HOME NAME="OracleHome1" LOC="<ora-home1-path>" TYPE="O" IDX="5"/> <HOME NAME="OracleHome2" LOC="<ora-home2-path>" TYPE="O" IDX="5"/> The Oracle home processing fails early if there is an issue with an Oracle home. For example, if one Oracle home misses cemutlo, the appdiscovery command.log shows: JOBLOG pid:26738962 MainThread populate_orahome_info: <CTGGF0203> Collecting list of Oracle homes INFO pid:26738962 MainThread populate_orahome_from_inventory: Reading Oracle home information from inventory <inventory_loc> INFO pid:26738962 MainThread populate_orahome_info: Traceback (most recent call last): File "/opt/IBM/SPP/agents_sppagent/oracleagent/oradb.py", line 76, in populate_orahome_info File "/opt/IBM/SPP/agents_sppagent/oracleagent/oradb.py", line 107, in populate_orahome_from_inventory Exception: <ora-home1-path>does not appear to be a valid CRS_HOME: cemutlo not found This causes the agent to stop processing Oracle homes. The following error will appear in the command.log: JOBLOG pid:26738962 MainThread populate_oradb_details: <CTGGF0000> Collecting detailed information for instance <Ora-Instance>. INFO pid:26738962 MainThread populate_oradb_info: Traceback (most recent call last): File "/opt/IBM/SPP/agents_sppagent/oracleagent/oradb.py", line 302, in populate_oradb_info File "/opt/IBM/SPP/agents_sppagent/oracleagent/oradb.py", line 358, in populate_oradb_details KeyError: '<ora-home2-path>' If an Oracle database resides in an Oracle home that was not processed due to the error, that database will not be discovered due to the missing Oracle home information. Versions affected: IBM Spectrum Protect Plus v10.1.* Additional keywords: TS010908197 SPP
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus 10.1.0 - 10.1.12.x * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.13. Note that this is subject to change at the * * discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed so that when an Oracle Home has issue, other Oracle instances can be discovered successfully.
Temporary fix
Comments
APAR Information
APAR number
IT42404
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-11-07
Closed date
2022-11-16
Last modified date
2022-11-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Oracle
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024