APAR status
Closed as program error.
Error description
During offload to Azure with a connection throttled, IBM Spectrum Protect Plus can hit timeouts that are specific to Azure because its SDK behaves differently from all other cloud providers. The job log will show: WARN,<<<date>>>,CTGGA1915,Error occurred on Storage vSnap replication Please check vSnap Storage logs. ERROR,<<<date>>>,CTGGA0309,Copy failed for snapshot (ID: 3712) from source [server: server.com volume: spp_1148_2563_1801f7b0895__1801f7b106f_15_vsnap snapshot: spp_1148_2581_89_182aeff4a48] to target [server: https://web.address.net:443 volume: bucket]. Error: Exception: Failed to upload metadata: ('Connection aborted.' timeout('The write operation timed out' )) ERROR,<<<date>>>,CTGGA0310,Skipping remaining snapshots for volume .... IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.3 and later Additional Keywords: SPP, SPPlus, TS010337277, metadata, AZURE, CLOUD
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.3, 10.1.4, 10.1.5, * * 10.1.6, 10.1.7, 10.1.8, 10.1.9, 10.1.10, 10.1.11, and * * 10.1.12 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.12.2 and 10.1.13. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
Implemented code fixes to introduce configurable timeouts and implemented higher than default timeouts for uploads to Azure Blob storage.
Temporary fix
Comments
APAR Information
APAR number
IT42315
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A13
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-10-21
Closed date
2022-11-10
Last modified date
2022-11-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A13","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024