APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus backups of Microsoft SQL Server databases fail with the error message below. DETAIL,<timestamp> CDT,2,CTGGA3711,[<DBServerHost>] File [<Instance>\<DBName>.mdf] runs as incremental backup. Total data to be transferred [6.9 GB]. DETAIL,<timestamp> CDT,2,CTGGA3107,[<DBServerHost>] [67%][5007753216] bytes was transferred for source file [\\?\GL OBALROOT\Device\HarddiskVolumeShadowCopy157\<Instance>\<DBName> .mdf]. ERROR,<timestamp>,2,CTGGA3138,[<DBServerHost>] Failed to copy file from [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy157\<I nstance>\<DBName>.mdf]to [c:\programdata\spp\mnt\sppb_spp_1027_2181_1835ea4f69b\<path>]. Error: Copy file from [\\?\GLOBALROOT\Device\HarddiskVolumeShad owCopy157\TylerPulseMDF\Pulse.mdf]to [c:\programdata\spp\mnt\sppb_spp_1027_2181_1835ea4f69b\<path>] failed [(38 Reached the end of the file.. ERROR,<timestamp>,2,CTGGA2337,Backup failed for database <DBName>:Copy file from [\\?\GLOBALROOT\Device\HarddiskVolumeSh adowCopy157\<Instance>\<DBName>.mdf]to [c:\programdata\spp\mnt\sppb_spp_1027_2181_1835ea4f69b\<path>] failed [(38 Reached the end of the file. ERROR,<timestamp>,2,CTGGA2653,<Instance> ==> <DBName>([Backup failed: Copy file from [\\?\GLOBALROOT\Device\HarddiskVolumeSha dowCopy157\<Instance>\<DBName>.mdf]to [c:\programdata\spp\mnt\sppb_spp_1027_2181_1835ea4f69b\<path>] failed [(38 Reached the end of the file. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.x
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.12 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.13. Note that this is subject to change at the * * discretion of IBM * ****************************************************************
Problem conclusion
This problem has been fixed so that when SQL incremental backup reaches the end of source database file of a size not multiple of 1MB, the incremental backup can be completed.
Temporary fix
Comments
APAR Information
APAR number
IT42307
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-10-20
Closed date
2022-11-02
Last modified date
2022-11-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
SQL
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1A","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024