APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus has an issue with setting the permission, it is taking too long with the command chown and causing a "command timed out" error. It's failing with the error below ERROR, CTGGA3112,Failed to set up backup target volume: servi ceprovider.common.storage.exception.StorageGenericException:mess vsnap:vsnap '/vsnap/vpool1/fs8'" type: "ShareUpdateError"
Local fix
Increase the timeout for the chown command by changing the default setting for systemCmdTimeout from 8 minutes to 12 miniutes (720 seconds) using this command: vsnap system pref set --name systemCmdTimeout --value 720
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.11 and 10.1.12. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.13. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
Introduced a new vSnap preference named 'smbResetShareOwnership' to control whether the 'chown' command is invoked during share creation. By default, the ownership setting is still performed because it is necessary in many cases. However if it is observed to cause performance degradation then it can be disabled by setting the preference to 'false'.
Temporary fix
Comments
APAR Information
APAR number
IT42287
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A1A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-10-19
Closed date
2022-11-02
Last modified date
2022-11-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1A","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
01 February 2024