IT42067: VADP NEW INSTALL FAILURE IN IBM SPECTRUM PROTECT PLUS ENVIRONMENT

APAR status

• Closed as program error.

Error description

• When install VADP proxy agent on an fresh installed IBM Spectrum
  Protect Plus server,
  
  a "No value provided for option --apiToken" error pops up.  The
  global preferences page
  
  does not load  properly in the IBM Spectrum Protect Plus GUI.
  
  
  The following message can be seen from the system bundles,
  virgo log file:
  INFO  Failed to retrieve data from VADP (URL:
  https:/xxxxxx:8098/ping):
  
  ...........ResourceAccessException: I/O error on GET request for
  https://xxxxxx:8098/ping:
  
  Connection refused (Connection refused); nested exception is
  java.net.ConnectException:
  
  Connection refused (Connection refused)
  
  
  WARN Could not ping remote host at xxxxxx after 12 attempts
  
  (10000 ms interval)...assuming host is unreachable
  
  ERROR Execution of command failed on remote host: Error: There
  has been an error.
  No value provided for option --apiToken.  Use --help to get a
  list of valid options
  
  
  
  IBM Spectrum Protect Plus Versions Affected:
  
  IBM Spectrum Protect Plus  10.1.8.x and later
  Additional Keywords: SPPLUS, TS010338482,  VADP proxy, Global
  preference, apiToken
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.10, 10.11, and 10.1.12  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * 10.1.13 level. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus 10.1.13 and later now include two
  changes:
  (1) the default IBM Spectrum Protect Plus host address global
  preference is now blank and
  (2) the VADP installation code will now fail if no IBM Spectrum
  Protect Plus host address name (determined through the global
  preference or any other fallback mechanism, such as environment
  variables) can be found during VADP installation. This results
  in the VADP installation failing overtly, rather than
  implicitly, when a user attempts to install a VADP, the IBM
  Spectrum Protect Plus host address global preference is empty,
  and a fallback mechanism fails to determine the IBM Spectrum
  Protect Plus host address.
  These changes also leaves the IBM Spectrum Protect Plus Global
  Preferences page in a usable state when the SPP host address
  preference cannot be determined.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels