IT41643: IBM SPECTRUM PROTECT PLUS APPLIANCE STOPS WITH /DATA2 FULL

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus appliance stops and is
  inaccessible.
  Rebooting the appliance and looking the filesystems occupancy,
  /data2 is seen to be full because of having a lot of data in
  /data2/uploads.
  This can happen when expired information is not cleaned up as
  expected by the Maintenance job despite the expected delete
  operation messages being observed in the virgo log (located in
  /opt/virgo/serviceability/logs) :
  [<TimeStamp>] INFO .. NativeDir file path is :::
                        /data2/uploads/<JobIdReferenceToCleanUp>.
  [<TimeStamp>] INFO .. Delete native Dir for upload directory.
  
  This APAR applies when seeing the
  /data2/uploads/<JobIdReferenceToCleanUp> folders displayed in
  the virgo log are still being present on the /data2 filesystem
  after the Maintenance job completion.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.6 and later
  
  Additional Keywords: SPP, SPPLUS, TS009959561, hang,
                       inaccessible
  

Local fix

• 1. Ensure no job is active and pause all jobs to prevent a
     restart.
     'Jobs and Operations' -> select 'Schedule' tab
     -> click on 'Pause All Schedules'
  2. When the above is di-one and validated, delete everything
     found in /data2/uploads on the appliance.
  3. Resume schedules :
     'Jobs and Operations' -> select 'Schedule' tab
     -> click on 'Release All Schedules'
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6, 10.1.7, 10.1.8,      *
  * 10.1.9, 10.1.10, 10.1.11, and 10.1.12.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.13. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that when errors are encountered
  in Hypervisor file catalog, folders/files uploaded to
  /data2/uploads are cleaned up.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels