IT41392: <CTGGR0016> ... THE TASK HAS BEEN THROTTLED BY MICROSOFT 365 SERVICES. THE AGENT MUST WAIT BEFORE CONTINUING.

APAR status

• Closed as documentation error.

Error description

• When running backup or restore operations on Microsoft 365 an
  error can occur indicating that the connections have been
  throttled.
  
  The throttling shows up when Microsoft 365 is overloaded and
  cannot handle the required number of connections.
  
  The operations will be continued but the performance could be
  reduced.
  
  <CTGGR0016> {account name} - {feature name} - The task has been
  throttled by Microsoft 365 services.
  The agent must wait before continuing.
  This is common and should not be treated as an error.
  Documentation needs to highlight these messages are common and
  do not depend on the backup software.
  They are indeed dependent on M365 Exchange Web Service (EWS).
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and later
  
  
  Additional Keywords: SPP, SPPlus, TS009244253, Office 365,
  Microsoft, throttle
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7,      *
  * 10.1.8, 10.1.9, 10.1.10, 10.1.11, and 10.1.12                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed in IBM       *
  * Spectrum Protect Plus 10.1.13. Note that this is subject to  *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• The following explanation of the message CTGGR0016 will be
  updated in the IBM Spectrum Protect Plus documentation:
  "Throttling is normal and is merely a result of M365 ensuring
  that it can keep the system healthy and fast for its users."
  
  See link:
  https://www.ibm.com/docs/en/spp/10.1.13?topic=messages-ctggr0003
  #CTGGR0016
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels