IT41255: LOGIN HANGS OR MESSAGE AFTER REBOOT "SERVER BEING BROUGHT UP. WAIT..."

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Plus GUI login hangs.
  If restarting the appliance, the GUI displays the message
  "Server being brought up. Wait..." without progressing to the
  login prompt.
  Further symptoms for this APAR to apply :
  - If the user already is logged in, no job is displayed in the
    GUI
  - Manually restarting the ?rabbitmq-server? service from the
    appliance command line does not resolve the issue
  - The /data/rabbitmq/mnesia/ directory is abnormally large up
    to the point it can fill up the /data filesystem
  
  The /data/rabbitmq/mnesia/ directory can fill up if
  IBM Spectrum Protect Plus cannot process the messages queued
  in RabbitMQ quicker than they are being queued.
  This usually happens if experiencing another issue, such as
  CPU exhaustion.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS009500974, hang,
                       filesystem full
  

Local fix

• Delete the contents of /data/rabbitmq/mnesia/ and restart the
  appliance.
  Add CPU resources to the appliance to avoid the problem.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level prior to  10.1.0 - 10.1.13   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.13. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The weekly scheduler in IBM Spectrum Protect Plus has been fixed
  to ensure that it does cause CPU exhaustion when a misfire
  occurs, which in turn ensures that the SPP User Interface will
  still be usable after a misfire.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels