Support
Support Center
The Support site can be found at www.ibm.com/mysupport or by clicking the Support link in the application menu bar.
The Support Center Site
contains the following:
- A searchable knowledge base to answer questions and provide instant access to essential documents such as implementation guides, metrics glossaries, user guides, release notes, and more.
- Educational tools such as web-based trainings and archived webinars.
- Marketing information including case studies, white papers, and upcoming events such as the Client Summit.
- Notifications from Support.
- Issue tracking from the creation of a ticket through its resolution, which provides complete insight into the status of your inquiries.
- Feedback so that you can offer suggestions for improving the support site. (Send feedback about the applications to https://watsonmarketing.ideas.aha.io/ideas/new).
- Chat so that you can reach one of our Best Practices representatives right away.