Server crash problems

Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.

Note: In all crash scenarios it is recommended to upgrade to the latest maintenance levels of both Domino® and IBM Traveler servers, as the problem may already be resolved.
  1. If the server is running, dump any banned documents: 
    tell traveler banneddoc dump
  2. If the IBM Traveler server is able to start, run the PMR command from the Domino console. 
    tell traveler pmr <pmr_number>
    If you are running an HA environment, use the -s flag to collect data from all servers.
    tell traveler -s * pmr <pmr_number>
  3. If the IBM Traveler server will not start, run the PMR command from a command utility window from the directory <Domino data root>/traveler/util.

    For Windows operating systems: travelerUtil.cmd PMR <pmr_number>.

    For Linux operating systems (must be root user): ./travelerUtil PMR <pmr_number>.

    For IBM i operating systems (QShell): ./travelerUtil PMR <pmr_number>.

Important: Outgoing FTP is required for the PMR command automatic upload. See PMR command details for manual upload instructions and a complete list of options.