Starting a repair action
This is the starting point for repair actions. All repair actions must begin with this procedure. From this point, you are guided to the appropriate information to help you perform the necessary steps to repair the server.
Note: In this topic, control panel and operator panel are
synonymous.
Before beginning, record information to help you return the server
to the same state that the customer typically uses. Examples follow:
- The IPL type that the customer typically uses for the server.
- The IPL mode that is used by the customer on this server.
- How the server is configured or partitioned.
- Has problem analysis been performed by using the procedures in Beginning problem
analysis?
- Yes: Continue with the next step.
- No: Perform problem analysis by using the procedures in Beginning problem analysis.
- Is the failing server managed by a management console?
- Yes: Continue with step 5.
- No: Continue with the next step.
- Do you have an action plan to perform an isolation procedure?
- Yes: Go to Isolation procedures.
- No: Continue with the next step.
- Do you have a field replaceable unit (FRU), location
code, and an action plan to replace a failing FRU?
- Yes: Go to the removal and replacement procedures for the system you are servicing.
- No: Go to Part locations and location codes to find the part that you need, and then go to the removal and replacement procedures for the system you are servicing.
This ends the procedure.
- Is the management console connected
and functional?
- Yes: Continue with the next step.
- No: Start the management console and attach it to the server. When the management console is connected and functional, continue with the next step.
- Were you directed here by support to replace a FRU by using Exchange FRU on the HMC?
- Yes: Go to Exchange FRU.
- No: Continue with the next step.
- Perform the following steps from the management console that is used to manage the server. During these steps, refer
to the service data that was gathered earlier.Note: If you are unable to locate the reported problem and there is more than one open problem near the time of the reported failure, use the earliest problem in the list.
- In the navigation area, click the Serviceability icon , and then click Serviceable Events Manager. The Manage Serviceable Events window is displayed.
- From the Serviceable event status list, click Open.
- Select ALL for every other selection and click OK.
- Scroll through the list to determine whether a problem has a status of Open and to determine whether it corresponds with the problem reported by the customer.
- Do you find the reported problem or an open problem near the time of the reported problem?
- Yes: Continue with the next step.
- No: Go to step 4, or if a serviceable event was not
found, see the appropriate problem analysis procedure for the operating system you are using.
- If the server or partition is running the AIX® or Linux® operating system, see AIX and Linux problem analysis.
- If the server or partition is running the IBM® i operating system, see IBM i problem analysis.
- To perform a repair operation from the HMC, complete the following
steps:
- Select the serviceable event that you want to repair, and click Repair from the selected menu.
- Follow the instructions that are displayed on the HMC.
After you complete the repair procedure, the system automatically closes the serviceable event. This ends the procedure.