Troubleshooting
Problem
When running any IBM Rational Synergy commands that call the ccm_platform file, you get an error, unrecognized host architecture. The issue happens on Solaris only.
Symptom
The ccmsrv commands will fail with errors like this:
ccmsrv status
ccm_platform: unrecognized host architecture.
:$ ccmsrv quiet
ccm_platform: unrecognized host architecture.
Cause
After upgrading the Oracle Solaris patches to at least the following, the machid util "sun" is documented as obsolete and causes the ccm_platform script to fail.
SunOS 5.10 Generic_147440-03 sun4u sparc SUNW,Sun-Fire-V240
The man page for the 'sun' command indicates that "the machid family of commands
is obsolete"
This issue has been reported as defect APAR PM50024.
Environment
Solaris 10 Servers
Diagnosing The Problem
If the server has been patched with the most recent Oracle Solaris patches, the above error will occur without using a workaround script for ccm_platform.
Resolving The Problem
This issue is resolved in Synergy 7.1.0.5
http://www-01.ibm.com/support/docview.wss?uid=swg24031509
WORKAROUND
There is a workaround ccm_platform file available which can be requested by contacting Rational Synergy support if it is not feasible to patch to 7.1.0.5 immediately.
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Document Information
Modified date:
22 December 2020
UID
swg21569592