APAR status
Closed as Permanent restriction.
Error description
How to reproduce: 1. Run IBM Rational Synergy GUI in Web-Mode on a Windows laptop using a PKI (Public Key Infrastructure) key. 2. Remove key and reinsert key after 30+ minutes. 3. Click on Synergy-GUI in status bar. Expected result: the Synergy-GUI opens and can be used Actual result: the Synergy-GUI opens but is black and crashes immediately
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** The client crashes on login 30 minutes after using Public Key Infrastructure key in Rational Synergy
Problem conclusion
Please refer to the Technote. The link to the tech note is http://www-01.ibm.com/support/docview.wss?uid=swg21622941
Temporary fix
Comments
APAR Information
APAR number
PM80710
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
710
Status
CLOSED PRS
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-01-16
Closed date
2013-03-28
Last modified date
2013-03-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 December 2020