IBM Support

PM80710: The client crashes on login 30 minutes after using Public Key Infrastructure key in Rational Synergy

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You can track all active APARs for this component.

 

APAR status

  • Closed as Permanent restriction.

Error description

  • How to reproduce:
    1.  Run IBM Rational Synergy GUI in Web-Mode on a Windows laptop
    using a PKI (Public Key Infrastructure) key.
    2.  Remove key and reinsert key after 30+ minutes.
    3.  Click on Synergy-GUI in status bar.
    
    Expected result:
    the Synergy-GUI opens and can be used
    
    Actual result:
    the Synergy-GUI opens but is black and crashes immediately
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The client crashes on login 30 minutes after using Public
    Key Infrastructure key in Rational Synergy
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    PM80710

  • Reported component name

    TLOGIC SYNERGY

  • Reported component ID

    5724V66SN

  • Reported release

    710

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-16

  • Closed date

    2013-03-28

  • Last modified date

    2013-03-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
22 December 2020