Troubleshooting
Problem
This technote identifies an issue that can occur in IBM Rational ClearQuest Web 7.1.0.x. Crystal Reports and charts cannot run when the web services are hosted on UNIX or Linux platforms.
Symptom
The ClearQuest Information Center for 7.1.0 states that it is possible to run charts and data-push reports in the Web client when the Web services are hosted on UNIX or Linux. However, the instructions for configuring this do not work. When you try to run a report, this error occurs:
CRVAP0221E Bad Request: CRVSV0078E Error from RPC server: CRVSV0862E Cannot load report Format.
When you try to run a chart, this error occurs:
CRVAP0221E Bad Request: CRVSV0078E Error from RPC server: CRVSV0852E Failed to create chart.
Cause
This functionality is missing from the 7.1.0.x Web client. The documented instructions for configuration will not work. There are several defects that have been identified in regards to this issue:
- RATLC01403461: Data-push reports cannot run on ClearQuest Web 7.1 when services are hosted on UNIX or Linux.
- APAR PK82347: Charts cannot run on ClearQuest Web 7.1 when services are hosted on UNIX or Linux.
Resolving The Problem
- Defect RATLC01403461 is fixed in ClearQuest 7.1.1. Upgrade to the latest version to resolve this problem. Technote 1402865 has information on data-push report usage when ClearQuest Web is hosted on UNIX or Linux.
- Defect PK82347 is fixed in ClearQuest 7.1.1. Upgrade to the latest version to resolve this problem. Technote 1408438 has information on configuring chart usage when ClearQuest Web is hosted on UNIX or Linux.
WORKAROUND:
To use data-push reporting in ClearQuest Web 7.1.0.x, the services must be hosted on a Windows-based platform.
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Document Information
Modified date:
16 June 2018
UID
swg21386301