IBM Support

Authoring Reports for ClearQuest 7.0 and Crystal Reports XI

Troubleshooting


Problem

This technote explains the error: COleDispatchException exception reported, that occurs when attempting to author new reports using Crystal Reports XI Professional with IBM® Rational® ClearQuest® 7.0. This issue was resolved in the iFix01 for the 7.0.0.1 FixPack1.

Symptom

Attempting to create new report formats fail with the following errors:


    COleDispatchException exception reported: You are attempting to use functionality that falls under the Business Objects Report Creation API license. This system does not have a valid license, or the evaluation copy of the license has expired. Please contact Business Objects to obtain a Report Creation API license.
Or:
    CACOleDispatchException exception reported: File not found

Note: This error has also been reported when using Crystal Reports 10. In those cases, reinstalling Crystal Reports 10 was able to resolve the error.

Cause

The IBM Rational ClearQuest 7.0 Installation and Upgrade Guide states Crystal Reports Designer is required to author reports:


    "Crystal Reports from Business Objects is used with Rational ClearQuest to author, run, and view and reports. To author reports, you must acquire a copy of Crystal Reports Professional Edition or another Crystal Reports edition that contains Crystal Designer version XI."

While Crystal Reports XI Professional edition does include Crystal Reports Designer, it only allows the editing of report formats that shipped with ClearQuest 7.0. Attempting to create new report formats will fail with the COleDispatchException exception reported error.

This issue has been reported as a product defect, APAR PK32677, in ClearQuest.

Resolving The Problem

The defect, APAR PK32677, has been resolved in ClearQuest 7.0.1 and in iFix01 for ClearQuest 7.0.0.1.


WORKAROUND:

For the ClearQuest 7.0 version, use the Crystal Reports 10 Professional Edition, or the Crystal Reports XI Developer Edition, to create and author new reports.

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Document Information

Modified date:
16 June 2018

UID

swg21248579