MustGather: Data collection for possible VOB database corruption

Answer

Please collect the following information to assist IBM Rational Customer Support in evaluating your VOB database concerns.

DATA TO COLLECT

QUESTIONS TO ANSWER

1. ClearCase logs and diagnostic data.
   Note: If you are unsure how to collect this information, there are instructions available for UNIX®, Linux® and Microsoft Windows®.
• ClearCase version
• ClearCase logs
• Operating System information
  
2. Directory listing of the db directory that resides in the VOB storage directory.
   Note: If you are not sure where your VOB's storage directory is, you can run "cleartool describe vob:\<VOB_tag>". The storage location will be listed after "VOB storage host:pathname".
   Once you know where you VOB storage directory is, here is an example:
• UNIX and Linux:
1. cd <path_to_vob_storage_directory>/db
2. ls -al > db_ls.txt
• Windows:
1. cd <path_to_vob_storage_directory.vbs>\db
2. dir > db_dir.txt
   
3. Lock the VOB and perform a dbcheck as root (UNIX/Linux) or as a ClearCase Administrator (Windows) on the problematic VOB database. If you are unable to lock the VOB, run the dbcheck but be sure to alert your technical support engineer that you were unable to lock the VOB. See technote 1122748 for details on how to run the ClearCase dbcheck utility.