Net Promoter Score (NPS) survey

It is now possible for users to send feedback about OpenPages® to IBM® using a Net Promoter Score survey .

User feedback helps IBM improve OpenPages.

If a Net Promoter Score survey is enabled, users are presented with two ways to complete a survey:
  • An NPS Feedback button
  • An NPS survey form after logging in

An NPS Feedback button is always displayed on the Home page for users who are eligible to receive a survey. Users can provide feedback at any time and as often as they want.

Figure 1. NPS Feedback button on the Home page
Feedback button

An NPS survey form is displayed on log in to users who meet the following conditions:

  • The user must be eligible to receive the survey, as defined in Included Users or Groups and Excluded Users or Groups.
  • The user must meet the Medallia frequency requirements:
    • The user was last presented with a survey at least 90 days ago. This prevents the survey from being presented too frequently. It is presented regardless of whether the user provided feedback or declined to provide feedback on the last survey.
    • The user must have logged in at least 30 days ago. This prevents the survey from being presented to brand new users.
Figure 2. NPS survey form displayed after logging in
NPS survey form

The survey is displayed in the language of the locale that the user has selected. If the locale is changed, the language of the survey changes. Users answer the questions, add screen shots (optional), and click Submit.